Assistance: 1.877.383.14361.877.383.1436
For additional details, access the FAQs, Program Agreement or an overview of our solutions.
Frequently asked questions
The savings sound terrific – is there a catch?
There are no shipping quotas to meet, and no enrollment fees apply. Enroll today to start taking advantage of your discounts!
Is it fast and easy to enroll?
It only takes minutes to complete the online enrollment form. Call 1.877.383.14361.877.383.1436 with any questions or for assistance enrolling.
Do I need a new FedEx account number to take advantage of my discounts?
You will be assigned a FedEx account number when you enroll online. If you already have a FedEx account number, your new discounts can be applied to your existing account – just include your current FedEx account number in the online enrollment form. Call 1.877.383.14361.877.383.1436 if you have questions about your current FedEx account or need further assistance.
Can I still use my existing FedEx account?
You can use your existing FedEx account by entering it in the online enrollment form. We'll link it to the FedEx Advantage® savings program, and the savings will be automatic.
How do I know if these discounts are better than my current FedEx rates?
Call 1.877.383.14361.877.383.1436 to speak with a FedEx Advantage® specialist who can help you determine the most cost-effective savings option for you.
Once I enroll in the program, what happens next?
You will receive an application approval communication when your discounts are in place, and you can begin shipping to enjoy your savings!
When will my FedEx service discounts be in place?
In as little as 3-4 business days, you’ll be ready to begin shipping at discounted rates.
How do I begin shipping with my discounted rates?
To begin shipping with your discounted rates, log in to fedex.com, and under the Shipping tab, choose Create Shipment to create shipping labels using FedEx Ship Manager or FedEx Ship Manager Lite. You can drop off your packages at any FedEx Office location. Find locations or schedule a pickup online under the Shipping tab at fedex.com.
What if I have additional questions?
Call 1.877.383.14361.877.383.1436 for more information about the FedEx Advantage savings program, or access more FAQs about FedEx® services and online shipping tools by going to fedex.com and clicking Customer Support. Reach a FedEx expert via our toll-free customer support lines if you have specific questions:
- FedEx U.S. Customer Service: 1.800.GoFedEx 1.800.463.3339
- FedEx International Customer Service: 1.800.GoFedEx 1.800.463.3339, press 4
- FedEx Express® Freight Services: 1.800.332.0807
- FedEx Freight Customer Service: 1.866.393.4585
- FedEx Billing and Invoice Questions: 1.800.622.1147
- FedEx Customer Technology Support Solutions: 1.877.339.2774
- FedEx Regulatory Consulting: 1.800.851.3336
- FedEx Packaging Design and Development: 1.800.633.7019
- FedEx Dangerous Goods/Hazardous Materials Hotline: 1.800.GoFedEx 1.800.463.3339, press 81
FedEx Advantage Savings Program Agreement
Section 1. Agreement ("Agreement")
I (hereinafter referred to as "I", "Me", "Customer", or "My") acknowledge that clicking the "I Accept" button below constitutes My signature and My acceptance of and agreement to the terms and conditions of the FedEx Advantage Savings Program Agreement ("Program") as set out in this Agreement, on My behalf and the entity on behalf of which I am acting in an official capacity, if any. I further acknowledge that My clicking the "I Accept" button below does not automatically render Me eligible for the Program, and that My eligibility to participate in the Program will be determined solely by FedEx ("FedEx") as provided in this Agreement. I acknowledge that once deemed eligible for the Program, this Agreement governs My participation in the Program. I acknowledge that those persons (including Me), who are declared eligible will be referred to throughout this Agreement as "Participant". When used in this Agreement, the name "FedEx" shall mean and include FedEx Corporate Services, Inc., its parent corporation, and any and all of its parent corporation's affiliate and subsidiary companies, any of which may exercise the rights and privileges afforded FedEx under this Agreement, but FedEx Corporate Services is the sole obliger. Please print out a copy of this agreement for your records.
Section 2. Program
(a) I acknowledge that I am a member in good standing of a group, association or affiliation ("Group") which is a member of the FedEx Advantage Savings Program and will remain a member in good standing of such Group. In the event that I am no longer a member of such Group, for whatever reason, FedEx has the right to terminate My participation in the Program. I acknowledge that I have been advised to read and review this Agreement and to print a copy for my records. During the term of this Program, and subject to the terms of this Agreement, Participants who have an active FedEx account in good standing, as determined by FedEx, may receive discounts applicable to the Group ("Discount"). Any Discount shall be a percent off of the FedEx list prices, as published and as may be changed by FedEx from time to time, in effect on the date Eligible Shipments, as defined below, are tendered to FedEx after the Participant is deemed eligible for the Program.
(b) The Discount is only applicable to the FedEx Express Freight, FedEx Express, FedEx Ground services and/or FedEx Office services identified under a Participant's eligible account number as the services for which FedEx is providing a discount pursuant to the FedEx Advantage Savings Program agreement (collectively "Eligible Shipments").
Section 3. Restrictions
(a) The Discount offered through the Program cannot be combined with any other FedEx discounts available to Participant from FedEx, or through any authorized FedEx representative. If Customer elects to accept the Discount described in this Agreement, no other FedEx discount will be applied to any FedEx shipments made by Participant. With the exception of certain custom freight pricing agreements, the pricing in this Program will supersede any pre-existing pricing or agreement with FedEx, which means that any kind of FedEx discounts, including but not limited to, any earned or bonus discounts, or any surcharge waiver or other waivers, any custom shipment weight minimum, or any custom Dimensional Weight factor, will be terminated and the new discount Program will apply.
(b) Customers whose accounts have a status of Cash Only or Inactive, or as determined by FedEx in its sole discretion, are not eligible to participate in the Program. FedEx does not extend consumer credit, and FedEx standard credit policies as determined by FedEx from time to time shall apply. FedEx solely determines whether a Participant's account number is eligible for the Program. Only FedEx Account Numbers that are eligible (as determined by FedEx in its sole discretion) may participate in the Program.
(c) All requests for account numbers are subject to credit investigation and verification by our Credit Department and Customer Account Confirmation Department. FedEx utilizes business credit reporting agencies, audited financial statements, Standard & Poor's and Moody's bond ratings, and other sources as necessary, to determine eligibility for open credit terms.
(d) Failure to keep your FedEx account current may result in your account being placed on a cash-only status. This status may impair your ability to use our services, delay your shipments, and may result in the loss of any applicable discounts. Credit privileges will not be restored until you have paid all past-due balances in full and all costs, fees and expenses incurred by FedEx in collecting or attempting to collect such balances. FedEx may require establishment of electronic funds transfer as a prerequisite to credit restoration. FedEx may decline to restore credit privileges even if all costs, fees and expenses are paid. Customers requesting removal from cash only status must contact Revenue Collections department at 1.800.506.7580.
(e) Customers who participate in FedEx Corporate Purchasing Card programs, or who have special third-party billing, all as determined by FedEx in its sole discretion, are not eligible to participate in the Program.
(f) Customers whose accounts are designated as Government Service Account, Interline Account, Global Service Participant Account, FedEx Corporate Account or FedEx World Wide Service Account, all as determined by FedEx in its sole discretion, are not eligible to participate in the Program.
(g) Customers who use the FedEx consolidated invoice option are not eligible to participate in the Program.
(h) Customers must accept the Single Invoice option in order to be eligible for the Program.
(i) Any Discount applies only to list rate transportation charges and not to any surcharges, special handling fees, duties, taxes, or other additional charges as described in the applicable FedEx Service Guide in effect on the day of shipment.
(j) A Participant's valid e-mail address must be provided during the application process. Participant's participation in the Program constitutes Participant's permission for FedEx to use such email address to communicate with Participant.
(k) Any Discount available under the Program is for use solely by Participant in making shipments for its sole account. The Discount may not be extended by Participant to any other party. The Discount may not be sold, assigned, used through third party billing, or otherwise transferred to any other party whether or not they are a member of the association through which the Participant enrolled in the Program. Package consolidators may not participate in the Program.
(l) Participants must comply with the payment terms established by FedEx for the account for services rendered by FedEx under the Program. Payment for services rendered by FedEx under the Program must be in U.S. currency.
(m) Participants must be 18 years of age or older and have a U.S. based billing address.
(n) Accounts not in good credit standing are not eligible for continued participation in the Program.
(o) Discounts are applied to Eligible Shipments. Due to varying ship dates and billing cycles, Participants may not be billed for all Eligible Shipments within the same week or month (depending on the billing frequency) they are shipped.
(p) Only U.S. based payers may be Participants. Customers in Puerto Rico are not U.S. based payers, and therefore are not eligible for the Program.
(q) Participant acknowledges and agrees that their FedEx shipping information and data may be provided by FedEx to the Group, through whom the Participant was eligible to enroll in the Program, and such Group may receive compensation for the promotion of FedEx services.
Section 4. Term of Program
The Program shall remain in effect until FedEx provides notice of suspension or termination of the Discount, the Program or this Agreement through a notice posted on fedex.com or otherwise. FedEx reserves the right to (a) modify the application period for the Program; (b) alter or modify the Discount, the Program or this Agreement; and, (c) suspend or terminate the Discount, the Program or this Agreement, or terminate a Participant's participation in the Program, all at any time for any reason through a notice posted by FedEx on fedex.com or as otherwise provided by FedEx. In the event a Participant is later determined not to be eligible for the Program after being notified that Participant was eligible, Participant's participation in the Program will be terminated. In the event, Participant elects to accept another discount from FedEx after Participant is deemed eligible for the Program, Participant will no longer receive the Discount and Participant's participation in the Program will be terminated. If Participant elects to accept the Discount under this Program, such election will override any other discount. Decisions regarding eligibility to participate in the Program are solely within the discretion of FedEx.
Section 5. Shipments
The terms and conditions of carriage in the applicable FedEx Service Guide in effect on the day of any shipment made by Participant under the Program shall apply to any such shipment. FedEx reserves the right to modify the FedEx Service Guide at any time and without notice.
Section 6. Controlling Law and Severability
This Agreement shall be governed by and construed in accordance with the laws of the United States and the State of Tennessee, without reference to its conflicts of law provisions. If for any reason a court of competent jurisdiction finds any provision of this Agreement, or a portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties and the remainder of this Agreement shall remain in full force and effect. Any cause of action arising under this Agreement must be instituted within one year after the claim or cause of action has arisen in a court of competent jurisdiction in Shelby County, Tennessee or be barred.
Section 7. Complete Agreement
This Agreement constitutes the entire agreement with respect to the Program and supersedes any prior or contemporaneous understandings, representations, statements or agreements, written or oral. No amendment to, modification of, or waiver of any provision of, this Agreement will be binding on FedEx without written consent from FedEx which must be identified as an amendment, modification or waiver.
Sound reasons to trust FedEx with your small-business objectives
FedEx Express
Your dreams can't wait. FedEx Express makes time your ally. Whether your time-sensitive shipments require same-day, next-day, or 2 or 3-day service, FedEx Express offers a comprehensive array of time-definite shipping solutions supported by a money-back guarantee.1
- When you have to get your package there, right now, FedEx SameDay® and FedEx SameDay® City services can ship your package across town or across the U.S. in just a matter of hours.
- FedEx First Overnight®, FedEx Priority Overnight® and FedEx Standard Overnight® give you a variety of time-definite delivery options when you need your shipment delivered by the next business day.
- When you have more time, FedEx 2Day® and FedEx Express Saver® services still give you all the benefits of FedEx Express® delivery. Enjoy door-to-door service and time-definite delivery.
FedEx Ground
Providing excellent customer service is the foundation of your business. Keep customers happy by reaching them where they live and work sooner.
- FedEx Ground and FedEx Home Delivery® are faster to more locations than UPS Ground.
- FedEx Home Delivery serves 100 percent of residential addresses.
- FedEx Ground delivers to every business address in the 48 contiguous U.S. states within 1 to 5 business days.
- Both are backed by a money-back guarantee1
FedEx Express International
Your visions of global expansion can be a reality. Take your business to lucrative foreign markets quickly and cost-effectively with FedEx Express international services.
- Branch out to new markets without the cost of a branch office. Reach more than 220 countries and territories so you can keep on top of distant markets right from your home office.
- Get an early jump on the competition. FedEx delivers next business day by 10:30 a.m. in the U.S. from more major international cities than any other express carrier.
- Easily manage shipments a world away. FedEx® Global Trade Manager and FedEx® Electronic Trade Documents are specially designed to make going global easier to manage.
FedEx Freight
Running a small business is complicated enough. That's why FedEx Freight keeps it simple. FedEx Freight offers all-points coverage throughout the contiguous U.S. There are two reliable service options: FedEx Freight® Priority, when speed is critical to meet your supply chain needs, and FedEx Freight® Economy, when you can trade time for savings.
Online Retail Solutions
In addition to a variety of shipping services to meet your customer service needs, FedEx offers a wealth of online retail solutions to make your business more efficient:
- fedex.com® Integration Manager consolidates all your customer orders from multiple online stores in a single location for quick and easy shipping.
- Make shipping, rating, returns and tracking even easier for you and your customers by integrating FedEx functionality into your business system and/or website with our FedEx Web Services and FedEx® Web Integration Wizard.
- FedEx® Compatible solutions program integrates FedEx® shipping capability into many of the most popular e-commerce and business software systems. That means you can create shipping labels and manage shipments with the software you already use every day.
FedEx Office
Feel the freedom of making our office your office. FedEx Office offers a unique combination of professional printing, packing and design services at more than 1,800 convenient locations where you can drop off or pick up your packages and printing projects. And with the FedEx Office Mobile App, you can print on-the-go.
FedEx Delivery Manager®
You own a small business so you could have more control over your life. Your customers want more control, too. FedEx Delivery Manager lets U.S.based customers customize delivery of packages coming to their home. Missed deliveries – and the challenges and high cost of returns – are significantly reduced.
FedEx Return Solutions
You vowed that your business would be more resourceful than your competitors. You resolve problems quickly and work efficiently to ensure that your business thrives. FedEx offers an entire portfolio of return solutions to increase your productivity with fast, simple, reliable and trackable services. Save time and money so you can return to more important work – like beating your competition.
FedEx Ship Manager®
Just because you dreamed of owning a business doesn't mean you have your head in the clouds. You like to plan and anticipate every detail. FedEx Ship Manager® at fedex.com was created for small-business owners like you. It enables you to process and track the status of FedEx Express and FedEx Ground shipments within the U.S. and worldwide. You can:
- Prepare shipping labels 24 hours a day, 7 days a week – anywhere there's an internet connection.
- Store up to 2,000 names and addresses in your address book to save time and reduce errors.
- Send shipment and delivery information automatically via email to multiple parties.
Convenient Online Tools
Your business is never far from your mind, so you need tools ready at your fingertips. With fedex.com, you can track package status, schedule a pickup, check transit times, order FedEx Express supplies, and more.
- FedEx lnSight® provides additional visibility of your shipment's status without tracking numbers and offers proactive notification of critical shipping events.
- FedEx® Billing Online enables you to track the status of invoices, dispute charges and make payments over the internet.
- FedEx® Global Trade Manager helps you get the information and documentation you need to ship internationally.
Convenient FedEx Access
Your business may take you to unexpected places. But wherever you go, the FedEx network has you covered. Conveniently drop your shipments off at more than 50,000 locations and have shipments held for pickup at select staffed locations.
1For details on the FedEx Money-Back Guarantee see Our Services at fedex.com
Discounts are subject to minimum charges set forth in the FedEx Service Guide which can be found at fedex.com.
*FedEx shipping discounts are off standard list rates and cannot be combined with other offers or discounts. Discounts are exclusive of any FedEx surcharges, premiums, minimums, accessorial charges or special handling fees. Eligible services and discounts subject to change. For eligible FedEx® services and rates, please call 1.800.GoFedEx 1.800.463.3339. See the applicable FedEx Service Guide or FXF 100 Series Rules Tariff for terms and conditions of service offers and money-back guarantee programs.
^^FedEx Ground is faster to more locations than UPS Ground. Restrictions apply. For details, see the FedEx Ground Tariff.